Terms & Conditions

These Terms and Conditions (“Agreement”) govern your use of the Leotaxis.co.uk website
(“Website”) and our dedicated mobile apps on Android and iOS platforms. By accessing or using the
Website or mobile apps, you agree to be bound by this Agreement. If you do not agree to this
Agreement, you may not access or use the Website or mobile apps.

Services

We provide taxi booking services through our Website and dedicated mobile apps on Android and
iOS platforms. Our licensed drivers, following thorough background checks, offer reliable and secure
transportation. You can book a taxi for yourself or others, choosing from our fleet of standard, 6-
seater, and 8-seater vehicles.

User Account

To use our services, you must create an account on our Website or mobile apps. You are responsible
for maintaining the confidentiality of your account information, including your username and
password. You agree to notify us immediately of any unauthorized use of your account.

Booking

You may book a taxi through our Website or mobile apps by providing your pickup and drop-off
location, time, and date. You must provide accurate and complete information when making a
booking. We may cancel your booking if we determine that your information is inaccurate or
incomplete.

Payment

You must pay for the taxi service at the time of booking. We accept payment by credit card and debit
card. The payment transaction fee is determined by our payment processing partner, Stripe. The fee
can vary based on your location and the type of transaction.

For online transactions in the United Kingdom, Stripe’s standard processing fee is generally 1.4% +
20p for European cards and 2.9% + 20p for non-European cards.

Please note that these rates are subject to change, and it’s advisable to check the official Stripe
website or contact Stripe directly for the most up-to-date information on their pricing and fees.
Additionally, specific agreements or arrangements with payment processors can influence the fees
applicable to your transactions.

We may cancel your booking if we are unable to process your payment.

Cancellation and Refunds

You have the option to cancel your booking up to 24 hours prior to the scheduled pickup time. We
understand that sometimes your plans may change, but please note that we cannot offer refunds for
cancellations made within 24 hours of your scheduled pickup time. In such cases, your booking will
be considered as completed.

Cancellation Process:

To cancel a booking, please log in to your account on our website or mobile app.
Navigate to the “My Bookings” section, where you will find a list of your upcoming bookings.
Locate the booking you wish to cancel and click on the “Cancel” button.
Refund Policy:

Refunds are processed automatically within a certain timeframe, as outlined in our payment
processing partner, Stripe’s, refund policy.
Refund Timeline:

Stripe submits refunds to your customer’s bank immediately.
Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up
on your customer’s bank account. For more details, please refer to Stripe’s Customer Refund.
Processing Time.
Payment Transaction Fee:

A 2.5% payment transaction fee will be deducted from the refunded amount. This fee covers the
costs associated with payment processing.
Contact Support:

If you need to cancel your booking within the 24-hour window or encounter any issues during the
cancellation or refund process, please contact our support team at [email protected] or call us at
01823924403.
We value your understanding and cooperation in adhering to this cancellation and refund policy.
This structured approach aims to provide a seamless experience for our users while ensuring
transparency and consistency.

Intellectual Property

The Website and its entire contents, features, and functionality are owned by us, our licensors, or
other providers of such material and are protected by United Kingdom and international copyright,
trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Disclaimer of Warranties

We do not warrant that the Website or our services will be uninterrupted or error-free. We provide
our services on an “as is” and “as available” basis, without any warranties of any kind.

Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, punitive, or consequential damages
arising out of or in connection with your use of the Website or our services, including but not limited
to lost profits, lost data, or business interruption.

Indemnification

You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from
any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising
out of your breach of this Agreement or your violation of any law or the rights of a third party.

Termination

We may terminate your account and your access to the Website and mobile apps at any time, for
any reason or no reason, without notice or liability to you.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United
Kingdom, without giving effect to any principles of conflicts of law. Any legal suit, action, or
proceeding arising out of or related to this Agreement or the Website shall be instituted exclusively
in the courts of the United Kingdom.

Changes to This Agreement

We may modify this Agreement at any time, and the revised version will be effective when it is
posted on the Website. We encourage you to review this Agreement periodically.

Contact Us

If you have any questions or concerns about this Agreement or our services, please contact us at
[email protected].
Effective Date

This Agreement was last updated on 10/11/2023.