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Taxis Service Taunton
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Frequently Asked Questions
How it works?
How do I book a transfer?
Enter the departure location in the “From” field and the destination in the “To” field. You can enter the name of the place or specify the exact address. The drop-down suggestions will make the search faster and easier.
Then, click on the “Continue” button. Select the required transfer class and continue with the booking.
What pick-up time should I specify for transfer?
For airport transfers, specify your flight landing time as the start of your transfer. This will make it easier for the driver to organise the meeting.
Important note: If you have been notified of a change in arrival time, please let us know so that we can inform the driver.
For transfers from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. From Taunton, home, or hotel to the airport, we recommend 3 hours for the journey plus 3 hours for check-in.
For example, if your flight departs at 14:00, the pick-up time should be 08:00.
How far in advance should I book a transfer?
For vehicles up to 4 seats, book at least 24 hours in advance.
For 6-seater and 8-seater vehicles, book at least 48 hours prior to your trip.
If you don’t have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.
How do I know if my order for transfer has been accepted?
Once you have completed the booking, you will receive a confirmation e-mail with a voucher detailing your booking number and all the relevant information for your trip.
If you do not receive the confirmation e-mail, please contact our office by e-mail at [email protected] or you can also check via WhatsApp.
How do I enter my address correctly on a booking form?
Enter the exact address of your destination or the name of your hotel.
Important note: A hotel address is usually given on the hotel voucher – a document that confirms your booking and is sent to you after you have reserved a room.
What if I am travelling with children?
Regardless of age, each child is considered a passenger and you should take this into account when entering the number of passengers when booking.
You can select the type of child seat you require when entering your booking details. Child seats are not charged extra.
How do I choose a suitable transfer?
On our website, you will find information about the number of passengers and luggage allowed for each car class. Each class is illustrated by car models that belong to that class.
If you have any doubts about which class is most suitable for you, please contact our support team via WhatsApp or [email protected]
What is the capacity of the cars?
Each vehicle has its own capacity which is displayed on our website.
A standard piece of baggage is defined as a bag or suitcase that does not exceed 158cm in length, width and height. Hand baggage can be placed in the vehicle.
Important note: If you are travelling with non-standard baggage (e.g. skis, bicycles, prams, wheelchairs, large suitcases, golf clubs, etc.), please contact our support team by email at [email protected] or WhatsApp to select an appropriate vehicle from our fleet. For full vehicle details, check our Fleet Leo Taxis page.
What if I have non-standard baggage?
Standard baggage is defined as baggage whose three dimensions (length, width and height) do not exceed 158 cm. Any baggage larger than this may be considered non-standard.
If you have non-standard luggage with you (skis or snowboards in case of private transfers to the ski centre as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), please specify this information in the ‘Comment to order’ field when making a booking.
You can also contact us for advice at e-mail [email protected]
What if I am travelling with pets?
We are pet-friendly and will provide a comfortable environment for travelling with your pets.
Our drivers are specially trained to ensure a safe and stress-free journey.
To activate the service, make a note in the additional info box when making your booking.
For everyone’s convenience, we ask that your pet be transported in a carrier and that you have all the necessary documentation with you. Please keep your pet in the carrier throughout the ride.
How do I change my booking?
There are two ways to change your booking:
1. Via your personal account, at least 24 hours before the trip (to get there, click on Personal Account in the e-mail we sent you and set the password).
2. By contacting our support team, if it is less than 24 hours before your transfer.
Important note: Changes in your order requested less than 1 day before the trip may be declined.
How can I cancel my booking?
Before placing your booking, please read our full Terms and Conditions on the Terms and Conditions page, links are also attached to the booking form.
There are two ways to cancel your booking:
Via your personal account on leotaxis.co.uk, up to 24 hours before the trip.
By contacting our support team at [email protected] or WhatsApp, if it is less than 24 hours before your transfer.
Important note: Cancellations within 24 hours of pickup time are non-refundable, per our payment policy. The free cancellation period is detailed on the Terms and Conditions page.
What is Leo Taxis cancellation policy?
You have the option to cancel your booking up to 24 hours prior to the scheduled pickup time. Cancellations made within 24 hours of your scheduled pickup time cannot be refunded and will be considered as completed.
Process: Log in to your account on our website or mobile app, navigate to “My Bookings,” locate your booking, and click “Cancel.” Refunds are processed automatically per Stripe’s policy (5-10 business days), minus non-refundable processing fees (1.5% + 20p for European cards, 2.5% + 20p for non-European). For issues within 24 hours, contact [email protected] or 01823 924403.
What should I do if my flight is delayed?
If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time.
If you become aware of a longer flight delay, please inform the driver by calling the phone number provided to you, contacting Customer Support via e-mail at [email protected] or by WhatsApp
Provide the booking number and the new arrival time.
Important note: The driver may request an additional fee for extra waiting time.
If you are booking a transfer from a hotel, the price includes 15 minutes waiting time from the time specified in the booking.
What should I do if my flight arrives early?
If your flight arrives early, your driver may not be at the meeting point with a name board yet. Please wait for the driver at the meeting point indicated on the voucher.
You can also contact the driver by phone or SMS to speed up your meeting at the airport.
Important note: If possible, do not leave the airport with a local taxi service, as we will not be able to refund you.
How can I pay for my order?
All bookings must be paid in full online at the time of reservation via our secure payment gateway, Stripe, on web booking or app. We accept all major credit and debit cards.
Your booking is only confirmed after successful payment processing — if declined, it will be cancelled. All payments are secure; we do not store your card details, and receipts are sent to your registered email.
Is it safe to make a payment through your site?
Yes, all payments are processed securely through Stripe, our trusted payment gateway. Yes, all payments are processed securely through Stripe, our trusted payment gateway — we do not store your card or bank details at any stage.
Receipts and payment details are sent directly to your registered email address, and all transactions follow Stripe’s terms for maximum security.
Do I have to pay extra for waiting?
For airport transfers, the price includes 1 hour waiting time. We monitor your flight and only enter arrivals after it has landed. If you’re delayed in customs or finding luggage, please inform the driver as soon as possible by calling one of the phone numbers in your confirmation email.
Please note that if waiting exceeds 1 hour, we might need to charge for extra parking.
For hotel pickups, the price includes 15 minutes waiting time from the specified pickup time.
Is the price for a car or for a passenger?
All prices displayed on the website are provided per car. The price does not depend on the number of passengers within the car capacity.
Important note: maximum capacity of a car is specified for each class.
Does the price depend on the date of my transfer?
Our quoted prices on leotaxis.co.uk include standard daytime transfers with no variation by weekend.
However, out-of-hours transfers (10pm to 7am) carry an extra charge, and holiday periods may cost more due to demand.
How do I find my driver?
For airport transfers, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas.
For hotel transfers, the driver will wait in the front of the building.
Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s mobile number.
Important note: Your driver will meet you with a name board displaying the first and last names you provided during the booking.
How do I contact my driver?
One day before the transfer, we will send the driver and vehicle details to your email.
Important note: Please call or text the driver if your flight is delayed for more than half an hour, or if baggage claim at the airport takes longer than planned.
How can I be sure my driver will pick me up?
We guarantee that the driver will make their best effort to meet you.
The driver will have your number and you will have theirs (sent one day before via email with vehicle details). Please keep your mobile phone switched on. If you cannot reach the driver, please contact our support team at [email protected] or WhatsApp.
What languages does the driver speak?
We have multilingual drivers who can speak the language of the customer or at least English.
However, we cannot guarantee that the driver will speak a requested language. The driver will have the main information about the route, which helps avoid communication issues and language barriers.
I cannot find my driver. What should I do?
If you can’t find the driver, please check the names on the name board again. The driver may not have noticed when you passed by.
If the driver did not contact you during the meeting time, please contact our support team at [email protected] or WhatsApp.