Terms & Conditions

These Terms and Conditions (“Agreement”) govern your use of the Leotaxis.co.uk website
(“Website”) and our dedicated mobile apps on Android and iOS platforms. By accessing or using the
Website or mobile apps, you agree to be bound by this Agreement. If you do not agree to this
Agreement, you may not access or use the Website or mobile apps.

Services

We provide taxi booking services through our Website and dedicated mobile apps on Android and
iOS platforms. Our licensed drivers, following thorough background checks, offer reliable and secure
transportation. You can book a taxi for yourself or others, choosing from our fleet of standard, 6-
seater, and 8-seater vehicles.

User Account

To use our services, you must create an account on our Website or mobile apps. You are responsible
for maintaining the confidentiality of your account information, including your username and
password. You agree to notify us immediately of any unauthorized use of your account.

Booking

You may book a taxi through our website or mobile apps by providing your pick-up and drop-off locations, time, date, number of passengers, and details of any luggage. Please ensure all information provided is accurate and complete when making a booking.

All bookings are subject to review and confirmation by Leo Taxis. Once your booking is accepted, a driver will be assigned and you will receive confirmation of your booking. We reserve the right to cancel your booking if the information provided is found to be inaccurate or incomplete.

Payment Policy

At Leo Taxis, we are committed to providing a secure, transparent, and straightforward payment experience for all customers. Please review the following policy, designed to ensure clarity and peace of mind when booking with us.

1. Booking Validation and Payment

• All bookings must be paid in full online at the time of reservation to be validated and confirmed.

• We accept all major credit and debit cards via our secure payment gateway, Stripe.

• Your booking is only confirmed after successful payment processing. If payment is declined or cannot be processed, your booking will not be confirmed and may be cancelled.

2. Payment Security

• For your security, all payments are processed by Stripe. We do not store your card or bank details at any stage.

• Payment details and receipts are sent to your registered email address.

• All payments are subject to the terms and conditions of the payment gateway provider.

3. Pricing and Fees

• The price quoted for your journey includes all applicable payment transaction fees.

• Stripe’s standard processing fees (subject to change) are generally 1.5% + 20p for European cards and 2.5% + 20p for non-European cards.

• Any additional fees or surcharges will be clearly communicated before payment is taken.

4. Refunds and Cancellations

• If a booking is cancelled by the  customer, Stripe’s non-refundable processing fees will be deducted from any refund, as these fees are not returned to us.

• Refunds are processed promptly, but may take 5–10 business days to appear in your account, depending on your bank.

• We recommend reviewing our cancellation and refund policies before making a payment.

5. Disputes and Chargebacks

• In the event of a payment dispute or chargeback, you agree to cooperate fully with both Stripe and Leo Taxis to resolve the issue.

6. Customer Responsibilities

• Ensure your payment method has sufficient funds and is authorized for online transactions.

• Provide accurate and complete information when booking.

• If you have special requirements or expect additional charges, these will be discussed and agreed before payment.

Company’s Right to Cancel:

At Leo Taxis, we are committed to providing exceptional service. However, there are occasions when we may need to cancel a booking. These instances include, but are not limited to:

• Service Unavailability: If we cannot provide a taxi due to operational reasons.

• Safety Concerns: If continuing with the booking could compromise the safety of our drivers or passengers.

• Outside Area of Coverage: If the requested journey is beyond the geographical limits we serve.

• Out-of-Area Pick-Up and Destination Location: For bookings where the pick-up location is more than 3 miles from Taunton Town Centre (postcode TA1 4AJ), an extra charge may apply to cover empty miles if the destination is in the opposite direction to Taunton Town Centre or within the 3-mile radius. If these additional charges are not agreed upon by the customer, we reserve the right to cancel the booking.

• Incomplete Booking Details: If the information provided at the time of booking is incomplete or insufficient to fulfil the service.

• Unreasonable Delays by Passenger: If the passenger is not present at the agreed pick-up time and location after a reasonable waiting period.

• Abusive or Inappropriate Behaviour: If the passenger or any member of their party behaves in a threatening, abusive, or inappropriate manner towards the driver or staff.

• Unlawful or Unsafe Requests: If the passenger requests the driver to break the law or undertake unsafe driving practices.

• Vehicle Unavailability Due to Circumstances Beyond Our Control: For example, severe weather, road closures, or vehicle breakdowns.

• Failure to Pay or Payment Issues: If payment is not received or is declined prior to the journey.

• Incorrect or Fraudulent Information: If the booking is found to be made with false, misleading, or fraudulent information.

• Excessive Luggage or Passenger Numbers: If the number of passengers or amount of luggage exceeds the vehicle’s legal or safe capacity.

• Special Requirements Not Disclosed: If special requirements (such as child seats, wheelchair access, or pets) are not disclosed at the time of booking and cannot be accommodated.

• Suspected Illegal Activity: If there is reasonable suspicion that the service is being used for illegal purposes.

• Repeat Cancellations or No-Shows: If the customer has a history of repeated cancellations or failing to show up for bookings.

Should we have to cancel a booking for any of these reasons, rest assured, we will inform you promptly and provide a full refund.

 Client Cancellation and Refunds

You have the option to cancel your booking up to 24 hours prior to the scheduled pickup time. We
understand that sometimes your plans may change, but please note that we cannot offer refunds for
cancellations made within 24 hours of your scheduled pickup time. In such cases, your booking will
be considered as completed.

Cancellation Process:

To cancel a booking, please log in to your account on our website or mobile app.
Navigate to the “My Bookings” section, where you will find a list of your upcoming bookings.
Locate the booking you wish to cancel and click on the “Cancel” button.
Refund Policy:

Refunds are processed automatically within a certain timeframe, as outlined in our payment
processing partner, Stripe’s, refund policy.
Refund Timeline:

Stripe submits refunds to your customer’s bank immediately.
Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up
on your customer’s bank account. For more details, please refer to Stripe’s Customer Refund.
Payment Transaction Fee:

A  payment transaction fee will be deducted from the refunded amount based on Stripe’s standard processing fees (subject to change) are generally 1.5% + 20p for European cards and 2.5% + 20p for non-European cards.  . This fee covers the
costs associated with payment processing.
Contact Support:

If you need to cancel your booking within the 24-hour window or encounter any issues during the
cancellation or refund process, please contact our support team at info@leotaxis.co.uk or call us at
01823924403.
We value your understanding and cooperation in adhering to this cancellation and refund policy.
This structured approach aims to provide a seamless experience for our users while ensuring
transparency and consistency.

Intellectual Property

The Website and its entire contents, features, and functionality are owned by us, our licensors, or
other providers of such material and are protected by United Kingdom and international copyright,
trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Disclaimer of Warranties

We do not warrant that the Website or our services will be uninterrupted or error-free. We provide
our services on an “as is” and “as available” basis, without any warranties of any kind.

Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, punitive, or consequential damages
arising out of or in connection with your use of the Website or our services, including but not limited
to lost profits, lost data, or business interruption.

Indemnification

You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from
any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising
out of your breach of this Agreement or your violation of any law or the rights of a third party.

Termination

We may terminate your account and your access to the Website and mobile apps at any time, for
any reason or no reason, without notice or liability to you.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United
Kingdom, without giving effect to any principles of conflicts of law. Any legal suit, action, or
proceeding arising out of or related to this Agreement or the Website shall be instituted exclusively
in the courts of the United Kingdom.

Changes to This Agreement

We may modify this Agreement at any time, and the revised version will be effective when it is
posted on the Website. We encourage you to review this Agreement periodically.

Contact Us

If you have any questions or concerns about this Agreement or our services, please contact us at
info@leotaxis.co.uk.
Effective Date

This Agreement was last updated on 10/11/2023.