Terms & Conditions

When you place your first booking with Leo Taxis, an account is automatically created for you using the details you provide — your name, contact number, and email address. Your Customer ID and password will be sent to you in your booking confirmation email.

You can use these credentials to log in to your customer portal at app.farebookings.com/client to view your bookings, manage upcoming journeys, and update your details.

You are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your authorisation, please contact us immediately at [email protected] or call +44 182 392 4403.

You may book a taxi through our website or mobile apps by providing your pick-up and drop-off locations, time, date, number of passengers, and details of any luggage. Please ensure all information provided is accurate and complete when making a booking.

All bookings are subject to review and confirmation by Leo Taxis. Once your booking is accepted, a driver will be assigned and you will receive confirmation of your booking. We reserve the right to cancel your booking if the information provided is found to be inaccurate or incomplete.

At Leo Taxis, we are committed to providing exceptional service. However, there are occasions when we may need to cancel a booking. These instances include, but are not limited to:

• Service Unavailability — If we cannot provide a taxi due to operational reasons.
• Safety Concerns — If continuing with the booking could compromise the safety of our drivers or passengers.
• Outside Area of Coverage — If the requested journey is beyond the geographical limits we serve.
• Out-of-Area Pick-Up and Destination — For bookings where the pick-up location is more than 3 miles from Taunton Town Centre (TA1 4AJ), an extra charge may apply to cover empty miles. If additional charges are not agreed by the customer, we reserve the right to cancel.
• Incomplete Booking Details — If the information provided at the time of booking is incomplete or insufficient to fulfil the service.
• Unreasonable Delays by Passenger — If the passenger is not present at the agreed pick-up time and location after a reasonable waiting period.
• Abusive or Inappropriate Behaviour — If the passenger or any member of their party behaves in a threatening, abusive, or inappropriate manner towards the driver or staff.
• Unlawful or Unsafe Requests — If the passenger requests the driver to break the law or undertake unsafe driving practices.
• Vehicle Unavailability Beyond Our Control — For example, severe weather, road closures, or vehicle breakdowns.
• Failure to Pay or Payment Issues — If payment is not received or is declined prior to the journey.
• Incorrect or Fraudulent Information — If the booking is found to be made with false, misleading, or fraudulent information.
• Excessive Luggage or Passenger Numbers — If the number of passengers or amount of luggage exceeds the vehicle's legal or safe capacity.
• Special Requirements Not Disclosed — If special requirements (such as child seats, wheelchair access, or pets) are not disclosed at the time of booking and cannot be accommodated.
• Suspected Illegal Activity — If there is reasonable suspicion that the service is being used for illegal purposes.
• Repeat Cancellations or No-Shows — If the customer has a history of repeated cancellations or failing to show up for bookings.

Should we have to cancel for any of these reasons, we will inform you promptly and provide a full refund.

At Leo Taxis, we are committed to providing a secure, transparent, and straightforward payment experience for all customers. Please review the following policy, designed to ensure clarity and peace of mind when booking with us.

You have the option to cancel your booking up to 24 hours prior to the scheduled pick-up time. We understand that plans may change, but please note that we cannot offer refunds for cancellations made within 24 hours of your scheduled pick-up. In such cases, your booking will be considered as completed.

Waiting Time: We allow a free waiting period of 10 minutes at home addresses and all standard pick-up locations (including shops, hospitals, and other venues). For airport pick-ups, the free waiting period is 60 minutes from the scheduled pick-up time. After the free waiting period, a charge of £30 per hour (pro-rated per minute) will apply.

No-Show: If a passenger fails to appear at the agreed pick-up location within the free waiting period and cannot be reached by phone, the booking will be non-refundable.

The Website and its entire contents, features, and functionality are owned by us, our licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

We do not warrant that the Website or our services will be uninterrupted or error-free. We provide our services on an "as is" and "as available" basis, without any warranties of any kind.

In no event shall we be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Website or our services, including but not limited to lost profits, lost data, or business interruption.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable UK law. Nothing in these Terms affects your statutory rights as a consumer.

You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

We may terminate your account and your access to the Website and mobile apps where we have reasonable grounds to do so, including but not limited to breach of these Terms, abusive behaviour, or non-payment. Where practicable, we will give you at least 14 days' notice of termination. Any pre-paid bookings that cannot be fulfilled as a result of termination will be refunded in full.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. Any legal suit, action, or proceeding arising out of or related to this Agreement or the Website shall be instituted exclusively in the courts of England and Wales.

Force Majeure: Leo Taxis shall not be liable for any failure or delay in providing the service caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic incidents, acts of God, or vehicle breakdown. In such cases we will make every reasonable effort to notify you as soon as possible and arrange an alternative where practicable.

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

We may modify this Agreement at any time, and the revised version will be effective when it is posted on the Website. We encourage you to review this Agreement periodically to stay informed of any updates.

Leo Taxis is a sole trader business operated by Anton Nemeth, trading as Leo Taxis.
Trading address: 3 Waterford Close, Bridgwater, TA6 6UN.
Licensed private hire operator — Somerset West and Taunton Council. Licence no. VP2/000396.

Complaints: If you are unhappy with any aspect of our service, please contact us in the first instance by email at [email protected]. We aim to respond to all complaints within 5 business days. If your complaint cannot be resolved directly, you may refer the matter to Somerset West and Taunton Council Licensing Authority, who regulate our private hire operator licence (VP2/000396).

Lost Property: Leo Taxis accepts no liability for personal belongings left in a vehicle. If you believe you have left an item in one of our vehicles, please contact us as soon as possible at [email protected] or call +44 182 392 4403. We will make every reasonable effort to locate and return the item, but we cannot guarantee recovery. Any unclaimed items will be held for 30 days before disposal.

Dispute Resolution: If a dispute cannot be resolved through our complaints procedure, you may contact Somerset West and Taunton Council Trading Standards or seek advice from the Citizens Advice Bureau. You also have the right to pursue the matter through the courts of England and Wales.

If you have any questions or concerns about this Agreement or our services, please get in touch — we're happy to help.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

[email protected] 01823 924 403